Small business network support: the coming revolution

vmware_virtualizationIn technology, you get used to constant change. Every year, month, week, day…new technology, new products, new ideas. Whatever. It’s the norm.

But in the last few years, my piece of this world – in particular, small business network support – has gone through radical changes. Anyone in our trade who’s doing things the same way they’ve always done them is missing out on huge opportunities to increase efficiency and provide more stable, reliable services for their clients.

Sorry to say, any of you business owners out there who are comfortable with the status quo are also missing out. You may want to ask your tech how he keeps current on industry trends.

We’re working hard to stay ahead of the curve, by investing in tools, training, and infrastructure. I’m part of an industry mastermind group with colleagues from all over the country, where we continually evaluate and share the latest best practices. As a result, we’re making the most of these opportunities, and our clients see the benefits. We receive alerts to problems so we can be proactive and prevent serious issues, we can handle about 90% of the work remotely, our tools allow us to make network-wide updates in a fraction of the time others can manage, we have sophisticated systems to track client history…I could go on but you get the idea.

It’s nothing compared to what’s coming.

Cloud computing, virtualization, data center as a service…these trends stand to revolutionize the industry even further, providing network infrastructure as a utility that’s paid for on a usage basis. In many cases this will eliminate the normal investments in hardware and software. The business ROI is enormous.

Whether it’s computing power, help desk support, application software, or storage space, major players in the industry want to bring you these services on a subscription basis. When I say major players, I’m talking about the likes of Google, Microsoft, and Amazon.

We’re seeing these services hit the mainstream already, although it will be a gradual transition over the next few years. The way you handle technology in your business will change radically as we all move ahead with these new choices.

We’re already looking towards the future to see how we can better serve our clients. So here’s my question to you: are you already falling behind, or are you ready for the coming revolution?


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